If your biggest worry is tenants paying their rent on time then choose our Platinum Total Care service.
This unique scheme ensures that landlords receive rental payments on time every month, whether or not the tenant has paid. The obvious advantage is that clients know they will receive what is due and can therefore meet their own expenses such as mortgage payments. We are experts at marketing properties to find the very best tenants.
The Platinum Total Care service means that landlords need not worry each month as payment day approaches – Redstones are happy to give you the peace of mind and take care of the situation for you.
How to choose the best property management service
The ultimate decision about choosing the right Property Service is vital to being a successful landlord but it can be confusing – so here are our top 4 tips on what to look for:
• Check the services offered – make sure you understand what the firm is offering and whether it matches what you need, whether a full management service or rent collection alone.
• Check their customer testimonials and insurance – only hire established firms with good feedback and those with professional indemnity insurance
• Repairs & Maintenance – landlords should be clear who will deal with these as well as the required gas and fire safety checks.
• Estate Agent Fees – make sure the fees are transparent with no unexpected charges, and you feel the prices are fair!
Want to change estate agents? Ask about our ‘Switch Agent’ Programme
If you’re frustrated by the current service you are receiving, or the price you are paying, there’s no need to struggle on. While there’s no excuse for bad customer care, it’s loss of rent and time spent on rogue agents that can quickly add up and cost you financially.
Redstones understands the concerns of landlords. Transferring the management of your property to us is easy with our ‘Switch Agent’ programme.
Contact us for an appraisal and we can explain everything you need to know about how to switch and get a better service.
Let Redstones take the worry out of dealing with your property – we’re dependable, efficient and keen to make your sale or letting a great success!
We serve customers in Allens Rough, Coppice Farm, County Bridge, Fibbersley, Lakeside, Lane Head, Little London, Lodge Farm, Manor Farm, Neachells, New Invention, Park Side, Poet’s Estate, Portobello, Rose Hill, Rough Wood, Scholars Heath, Short Heath, Sneyd, St Anne’s, St Giles, Summer Hayes, The Crescent, The Summers
For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant’s behalf) the following permitted payments:
Holding deposits (a maximum of 1 week’s rent);
Deposits (a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for annual rental of £50,000 and above);
Payments to change a tenancy agreement eg. change of sharer (capped at £50 or, if higher, any reasonable costs);
Payments associated with early termination of a tenancy (capped at the landlord’s loss or the agent’s reasonably incurred costs);
Utilities, communication services (eg. telephone, broadband), TV licence and council tax;
Interest payments for the late payment of rent (up to 3% above Bank of England’s annual percentage rate);
Reasonable costs for replacement of lost keys or other security devices;
Contractual damages in the event of the tenant’s default of a tenancy agreement; and
Any other permitted payments under the Tenant Fees Act 2019.
The holding deposit of one weeks rent is taken to reserve the property subject to satisfactory reference checks and is:
Deducted against the whole security deposit required on commencement of the tenancy.
Non-refundable if you provide false or misleading information which the landlord or agent can reasonably take into account when deciding to let a property. If you fail a Right to Rent Check. If you decide not to proceed with a tenancy (i.e. you ‘withdraw’ from a property). If you fail to take all reasonable steps to enter into a tenancy agreement (and the landlord or agent takes all reasonable steps to do so, for example, clearly requesting information required to progress the tenancy)
We are members of the The Property Ombudsmen (TPO). Our membership number is N02980
Client Money Protection
We are members of Client Money Protect. Our membership number is CMP005187